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Fix Cannot Join GameFix Stuck on ConnectingFix Session UnavailableFix Black ScreenGeneral Connection Troubleshooting01 · Guide notes
Check the host first
What to know
A player cannot join correctly if the host has not finished entering the world. Ask the host to confirm that the world is active and to look for any connection warning on their side.
If the host is offline, stuck during loading or using an incompatible version, repeatedly entering the same Join Code will not solve the underlying problem.
02 · Steps
Official connection checklist
What to know
The safest sequence comes from the official FAQ. Work through it in order and retest after each meaningful change rather than changing several settings at once.
- Confirm the host is inside the world
- Check the internet connection on both devices
- Fully close and restart the game for host and guest
- Compare game versions; the first two version sections must match
- Get the host’s current Join Code
- Retry from the supported friend or Join Code flow
03 · Guide notes
Cross-platform and Mac notes
What to know
Windows, Mac, PS5 and Switch 2 can play together, but compatible versions still matter. An update that has reached one platform and not another can temporarily prevent a group from joining.
The Mac App Store version may not show Game Center friend rooms in the same way players expect. The official alternative is to use a Join Code rather than assuming the world is unavailable.
04 · Guide notes
What not to do
What to know
Do not download an 'online fix', unknown DLL or modified executable. Do not disable security software or delete a save because a multiplayer room fails to appear.
If the official sequence does not help, record the platform, full version, host platform, error text and the exact stage where joining fails. That information is more useful for support than an unsourced registry or firewall recipe.
05 · Steps
Fix 'Cannot Join Game' Error
What to know
Start by confirming the host has a game running and their character is fully loaded into the world. Then check that every device has a working internet connection, an accurate system clock, and compatible game versions. For Big Walk, only the first two sections of the version number need to match.
Confirm the Join Code is the host’s current code and that it is being entered after the host starts the session. If the normal friend route is unavailable, use the Join Code instead. The official FAQ does not identify NAT type, firewall, or antivirus changes as a Big Walk fix, so this guide does not prescribe them.
- Confirm the host is inside the world
- Check both internet connections and system clocks
- Compare the first two version-number sections
- Get the host’s current Join Code
- Fully close and reopen Big Walk on both sides
- Retry once with the supported friend or Join Code flow
06 · Steps
Disconnected Errors
What to know
If a player is disconnected after joining, first confirm the host has no connection warning and that both players still have working internet. Fully close and reopen Big Walk rather than only suspending the device, then retry the session after the host is fully loaded.
If the problem repeats, record the platform, full version number, host platform, error text, and the point at which the disconnection happens. House House support can act on those details more effectively than on a generic report.
- Check the host for connection warnings
- Confirm working internet on every device
- Restart Big Walk completely for host and guest
- Have the host load into the world
- Retry with the current Join Code
- Record the error details if it disconnects again
07 · Steps
Fix 'Stuck on Connecting Screen'
What to know
If the game stays on a connecting screen, first have the host enter the world completely. Then stop retrying the same code while the host is still loading. Check both internet connections and system clocks, restart both copies of Big Walk, and retry only after the host confirms the world is live.
- Wait for the host to load fully into the world
- Check both devices have working internet and correct clocks
- Close Big Walk completely on host and guest
- Restart, load the host world, then retry once
09 · Steps
Are Big Walk Servers Down?
What to know
The official FAQ does not publish a live public server-status page. Before assuming the servers are down, check whether the host can enter the world, whether both players have working internet, and whether the issue continues after a full restart. A single unavailable session can be a host, version, or connection issue rather than a wider outage.
- Ask whether the host can enter the world normally
- Check both players can access the internet
- Restart the game completely on both sides
- Compare versions and retry the current session once
- Record the platform and error text if the problem continues
10 · Steps
Fix 'Cannot Connect to Friends'
What to know
Start with the friend who owns the world save. The host must load into that world before guests can connect. If the platform friends list does not show the host, use the current Join Code. Avoid registry edits, file downloads, save deletion, or security-software changes: none is an official Big Walk connection fix.
- Have the save owner load the world
- Confirm the host is fully in-game
- Use the friends list or current Join Code
- Check both players' internet, clocks, and compatible versions
- Restart both copies if the connection still fails
11 · Guide notes
Fix Big Walk 'Game Is Offline'
What to know
When Big Walk says the game is offline, first confirm whether the host can enter the intended world. Check internet access on both devices, fully restart the game for host and guest, compare the first two version-number sections and request the current Join Code only after the host is loaded.
Do not assume an offline message identifies a router port or firewall rule. The official FAQ does not publish a Big Walk-specific port number, so this guide keeps the sequence to the documented host, connection, version and restart checks.
12 · Guide notes
Also experiencing a black screen?
What to know
Use the Black Screen Fix guide for five safe diagnostic steps, the official graphics-performance advice, and the information to include when contacting support. It does not claim an unverified universal cure.
What this guide does not claim
Community labels are not presented as official names. Approximate coordinates stay marked as approximate, version-sensitive facts need a publication-day check, and no unsupported platform, code, solo route or mod-only shortcut is invented.
Source trail
Sources used for this page
Big Walk Official FAQOfficial platform, player-count, crossplay, save, solo and troubleshooting baseline. External website · opens in a new tab.Quick checks
Frequently asked questions
Why can't I connect to a Big Walk friend on PS5?
Confirm the host is inside the world, both devices have internet access, their clocks are correct and the first two version-number sections match, then restart both copies.
Why is Big Walk stuck on the connecting screen?
Stop retrying while the host is loading. Wait for the world to become active, verify both connections and compatible versions, restart the games and retry once.
What does Game Is Offline mean in Big Walk?
Treat it as a connection symptom: check whether the host can enter the world, confirm internet access, restart both copies and use the current Join Code after the session is active.
What is the direct answer?
For Big Walk connection issues, first confirm the host is inside the world. Then check both internet connections, system clocks and compatible versions, restart both copies, and retry with the current Join Code.
How current is this information?
This page and its named source trail were reviewed on September 4, 2026. Platform, version and live-service details can still change after that date.
Where does this answer come from?
The guide uses the official Big Walk FAQ, official store information or the named gameplay and editorial sources listed on the page. Source limits remain visible where evidence is incomplete.